Straight answers about pricing, scheduling, and how we work — so you know exactly what to expect before you ever pick up the phone.
Most projects fall between $100 and $1,000+, depending on size and condition. We'll give you a specific, flat-rate number before any work starts, based on your actual property.
You'll always know the full price before we start, not after. We give you one flat number based on the size and condition of your property, so there's never a surprise charge waiting at the end.
We quote flat-rate by project, not a square-footage formula. Every property's condition is different, so we'd rather give you one accurate number based on the actual job than a generic estimate that ignores staining or buildup.
Yes, with no obligation to book. We prefer to look at the property in person whenever possible, which leads to a more accurate price.
No deposit is required. Payment is collected after the job is complete and you're satisfied with the result.
We accept cash, Venmo, Zelle, Cash App, and personal checks. Credit and debit cards are also accepted, with a small transaction fee.
Yes. Bundling two or more services in the same visit qualifies for a discount — just ask when you reach out and we'll work out the details for your job.
Yes. If you'd like to stay ahead of buildup with regular service, we offer recurring maintenance on a schedule that works for you.
If you're not satisfied with the work, we'll come back and fix the specific issue at no charge. For anything more significant, we'd rather add extra service for free than just redo the original work and hope it's better the second time.
Reach out and let us know. We'll come back out personally to take a look and make it right — that's the whole point of the guarantee.
It depends on our current schedule. Reach out with your timeframe and we'll let you know what's realistic.
It's not guaranteed, but we'll always check our current availability and tell you honestly whether it's possible.
Not necessarily, especially for exterior work like driveways or house washing. We'll confirm details ahead of time either way.
It varies by service and property size. We'll give you a realistic time estimate when we quote the job.
Yes, we typically use your outdoor spigot, so having water access available helps us get started.
We'll let you know ahead of time if anything needs to be moved, so there's no confusion the day of.
Yes, we take care of that as part of our setup, especially before any soft washing.
In most cases, very little prep is needed. We'll let you know in advance if there's anything specific to take care of beforehand.
Yes. A clean exterior makes a real difference for listing photos, showings, or having guests over — let us know your timeline and we'll work to accommodate it.
Yes. We like to stay in touch and reach back out when it's about time for your next service, so you don't have to keep track of it yourself.
Yes, when the right method is used. We match the method to the surface, and landscaping near the work area is pre-wetted before any cleaning solution is applied.
High pressure can damage siding if used incorrectly, which is exactly why we use the soft wash method on siding instead of standard pressure washing.
We use cleaning solutions appropriate for each surface, and we pre-wet landscaping near the work area beforehand to help protect plants during the process.
We'll tell you honestly upfront if we think a stain may not fully remove, before we ever start, so there are no surprises.
We're mindful about where runoff goes, particularly given how many of the properties we work on are close to Lake Norman itself.
CaroClean is insured and operates as a fully registered business. If you need specific documentation — for an HOA or otherwise — just ask and we'll get you what you need.
Yes, we work carefully around pools and pool equipment.
We use the safest method for each surface. Older homes or older paint sometimes need a gentler approach, which we always account for.
Pressure washing uses higher water pressure for tough, durable surfaces like concrete. Soft washing uses low pressure with a cleaning solution instead, which is the safer method for siding.
Yes. Soft washing is specifically the safer method for vinyl, relying on a cleaning solution and low pressure rather than force.
Yes, we clean brick, stucco, and stone in addition to vinyl and aluminum siding, using the appropriate method for each surface.
Yes, screened porches and patios are both surfaces we clean.
Most homes benefit from a wash about once a year. Homes in shadier, more humid spots near the lake may need it more often due to faster algae and mildew growth.
Every 6 to 12 months is typical, depending on sun exposure, tree coverage, and how quickly algae or staining builds back up.
Yes. Red clay staining is common in this area, and it's exactly the kind of buildup our pre-treatment process is built to handle.
Yes, black algae is one of the most common things we treat during a soft wash.
House washing and window cleaning are two separate services. A house wash covers your siding, not the glass itself, so windows are quoted and booked separately — though the two are often combined in the same visit if you'd like both done at once.
Not currently. We keep our service list focused on driveway and concrete cleaning, house washing, and window cleaning, so we can do each one at the highest level.
We serve Cornelius, Huntersville, Davidson, and Mooresville, NC. If you're just outside that area, reach out and we'll let you know if we can make it work.
Yes. We're especially mindful with wastewater and runoff on lakefront properties, given how close many of these homes are to Lake Norman itself.
Yes. If your HOA has specific requirements or documentation requests, just let us know and we'll work with you on it.
Right now we're focused on residential work. If you have a commercial property in mind, reach out directly and we can talk through whether it's a fit.
Yes. Details vary, so reach out and we'll walk you through what's currently available.